Define the outcome, and we will engineer it

In their words

RBI Innovation Hub

Es Magico engineered a grievance protocol that any regulated bank could adopt, one as accountable as the institutions using it. It is now live across multiple banks, and a complaint takes about two minutes to register, in eleven Indic languages. Most importantly, every grievance is logged and independently trackable.

Ranjeet RaneHead of Research, RBI Innovation Hub

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