Voice conversations in the caller’s own language
Manages high-volume voice conversations across 15+ languages with automated intent routing and seamless human handoff.
Inside your environment
Governed outcomes, proven in production
A multilingual, voice-first grievance protocol that ensures audit-ready execution in adherence to complex regulatory mandates for tier-one banking.
Read the case studyConversations that scale, in every industry
BFSICollections and verification calls at a volume no contact centre could staff
EMI and card collections
Evio holds recovery conversations for EMIs and cards in more than fifteen languages, within the conduct rules for collections, and logs every call for review.
Autopay conversion and renewals
Customers are called about autopay set-up and policy renewals at a volume no contact centre could staff, with each outcome recorded.
Suspicious transaction verification
When a transaction looks unusual, Evio calls the customer to verify it in their own language and records the answer against the account.
HealthcarePatient support calls around the clock, with every adverse event captured
Adherence and refill calls
Patients in support programmes receive adherence and refill calls around the clock in their own language, with every response logged.
Adverse-event intake on the call
Any mention of an adverse event is captured on the call with the minimum dataset complete, ready for your safety team to process.
Outreach to healthcare professionals
Evio reaches doctors and pharmacists where field coverage does not, sharing approved information and logging each conversation.
Public SectorScheme outreach and grievance intake in the languages citizens speak
Scheme outreach
Citizens hear about schemes they qualify for in the language they speak, on any handset, with no app required.
Grievance intake by voice
Grievances are registered by voice in more than fifteen languages, and each caller receives a reference they can quote when they follow up.
Eligibility verification and follow-up
Evio verifies beneficiary details and follows up on pending applications, reaching people who are not comfortable with English or online forms.
RetailOrder and returns conversations that hold through peak-week volume
Order and delivery updates
Order and delivery conversations are handled end to end at peak-week volume, with each customer told exactly where their order stands.
Returns conversations
Returns requests are taken by voice at any hour, and the details pass straight to the team or system that processes them.
Win-back and renewal calls
Evio reaches customers who have gone quiet after a first purchase and recovers the renewals and carts that would otherwise lapse.
