What we learn operating AI

Every post draws on a system we engineered and still answer for in production, written by the engineers and leaders accountable for it, so each lesson has already been tested against real users and real auditors.

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Agentic AI27 July 2026

Human-in-the-Loop Data Capture

Most capture pipelines put the reviewer at the end of the line, where a finished extraction looks settled and gets waved through. Oversight earns its keep at the point the agent is unsure, which makes this a placement decision before it is a staffing one.

Shardul SinghCTORead the blog

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Define an Outcome

What we learn operating AI

Human-in-the-Loop Data Capture

Patient Reminder and Scheduling Calls

Validating Medical Imaging AI

Agentic Design Patterns

Grok 4 for the Enterprise

Authorised Push Payment Scam Detection

Approval Workflows for Autonomous Agents

Meeting Intelligence Tools in the Enterprise

Cutting Administrative Load in Healthcare

AI in Oncology

Monitoring LLMs in Production

The AI Operating Model for Banks

Why Small Models Often Win in Production

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