What we learn operating AI

Every post draws on a system we engineered and still answer for in production, written by the engineers and leaders accountable for it, so each lesson has already been tested against real users and real auditors.

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Agentic AI27 July 2026

Human-in-the-Loop Data Capture

Most capture pipelines put the reviewer at the end of the line, where a finished extraction looks settled and gets waved through. Oversight earns its keep at the point the agent is unsure, which makes this a placement decision before it is a staffing one.

Shardul SinghCTORead the blog

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Define an Outcome

What we learn operating AI

Human-in-the-Loop Data Capture

Function Calling and Tool Use, Compared

Continuous Evaluation Pipelines

Explainable Credit Decisions

Agentic Browsers in the Enterprise

On-Prem vs Cloud AI for Hospitals

Fair and Auditable

Durable Execution for Long-lived Agents

Geospatial AI for Catastrophe and Property Risk

GPT-5 in Production

A Risk Framework for Agentic Systems

AI in Mental Health Support

AI for Accreditation and Citizen Services

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