What we learn operating AI

Every post draws on a system we engineered and still answer for in production, written by the engineers and leaders accountable for it, so each lesson has already been tested against real users and real auditors.

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Agentic AI27 July 2026

Human-in-the-Loop Data Capture

Most capture pipelines put the reviewer at the end of the line, where a finished extraction looks settled and gets waved through. Oversight earns its keep at the point the agent is unsure, which makes this a placement decision before it is a staffing one.

Shardul SinghCTORead the blog

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What we learn operating AI

Human-in-the-Loop Data Capture

AI for Regulatory Submissions in Pharma

Gemini 3 Pro for Multimodal and Agentic Workloads

Building a Golden Dataset for LLM Evaluation

AI Audio for Brand Content

AI in Portfolio Construction and Risk Analytics

Data Governance for Agentic AI

Buy, Build, or Operate

AI for Healthcare Fraud and Abuse

Adaptive Reasoning Arrives

Event-Driven Agent Architectures

Voice AI in Banking Call Centers

Voice Agents for the Contact Centre

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