What we learn operating AI

Every post draws on a system we engineered and still answer for in production, written by the engineers and leaders accountable for it, so each lesson has already been tested against real users and real auditors.

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Agentic AI27 July 2026

Human-in-the-Loop Data Capture

Most capture pipelines put the reviewer at the end of the line, where a finished extraction looks settled and gets waved through. Oversight earns its keep at the point the agent is unsure, which makes this a placement decision before it is a staffing one.

Shardul SinghCTORead the blog

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Define an Outcome

What we learn operating AI

Human-in-the-Loop Data Capture

DeepSeek Against GPT and Claude

Measuring RAG Quality

Synthetic Identity Fraud

AI for Patient Scheduling and No-Show Reduction

Agentic Workflows vs Chatbots and RPA

Context Engineering

DORA and AI in Finance

Glean and Permissions-Aware Enterprise Search

Controllable Thinking

Securing Agentic Systems

AI in Digital Pathology

Getting RAG to Hold Up in a Regulated Enterprise

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