What we learn operating AI

Every post draws on a system we engineered and still answer for in production, written by the engineers and leaders accountable for it, so each lesson has already been tested against real users and real auditors.

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Agentic AI27 July 2026

Human-in-the-Loop Data Capture

Most capture pipelines put the reviewer at the end of the line, where a finished extraction looks settled and gets waved through. Oversight earns its keep at the point the agent is unsure, which makes this a placement decision before it is a staffing one.

Shardul SinghCTORead the blog

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Define an Outcome

What we learn operating AI

Human-in-the-Loop Data Capture

Next-Best-Action for Relationship Managers

The Supervisor Pattern for Multi-Agent Systems

Claude Opus 4.1 for Enterprise Coding

Personalisation That Holds Up at Scale

AI in Genomics and Variant Interpretation

Accelerated Life Insurance Underwriting With AI

Excessive Agency

When Anyone Can Generate an App

Explainable Fraud Detection

Agents vs Workflow Automation

Institutional Knowledge in Government

AI for Medical Record Summarisation

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