What we learn operating AI

Every post draws on a system we engineered and still answer for in production, written by the engineers and leaders accountable for it, so each lesson has already been tested against real users and real auditors.

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Agentic AI27 July 2026

Human-in-the-Loop Data Capture

Most capture pipelines put the reviewer at the end of the line, where a finished extraction looks settled and gets waved through. Oversight earns its keep at the point the agent is unsure, which makes this a placement decision before it is a staffing one.

Shardul SinghCTORead the blog

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Define an Outcome

What we learn operating AI

Human-in-the-Loop Data Capture

AI for Claims Denial Management

Grok 3 and a Crowded Frontier

The Real Cost of Operating AI Agents

AI Personalisation in Banking

Getting RAG to Hold Up in a Regulated Enterprise

AI in Digital Pathology

Securing Agentic Systems

Controllable Thinking

Glean and Permissions-Aware Enterprise Search

DORA and AI in Finance

Context Engineering

Agentic Workflows vs Chatbots and RPA

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